Customer Service
Joe Anchor Loading a Delivery for Doug Allen.
At Keystone Group Agricultural Seeds we believe if you don’t take care of your customers, someone else will. In today’s business environment we understand why customers are demanding more than ever—expecting to get what they want when they want it, and often want it customized to suit their needs. If you do not get what you seek from one company, you can easily obtain it from another. That is why we are committed to excellence in the field.
Excellence means going beyond satisfied customers and when we have achieved the kind of service excellence that turns a customer into a lifetime customer we have an advocate of our products. To ensure true customer service is to provide the framework and leadership to create an organization, and an organizational culture, that wins our customers for a lifetime.
Mission Statement
We are Keystone Group Agricultural Seeds are “committed to excellence in the field” by helping our customers, place the appropriate varieties on the variable soils that you have to farm. In addition, we strive to maintain strong relationships with our dealers and assist them in every way possible so that they are able to maintain strong ties with their customers. Our most important goal is to build strong, lasting relationships where we are able to offer high quality products at reasonable prices.
Vision Statement
- √ Farmers Working for Farmers
- √ PA Based Research
- √ Providing Advanced Seed Genetics
- √ Helping Farmers Find Direction
- √ Promoting Diverse Ideas and Solutions
Core Values
- Improved customer satisfaction that drives repeat business
- Aligned practices to ensure seamless customer service is delivered consistently
- Always work to increase customer loyalty
- Empower our people to fulfill their leadership potential and know where and how they can make a difference
- Ensure continuous service improvement
